SPORTS & COLLECTOR
CAR CENTER

“What really distinguishes Joe and Pat is how and why they do what they do. They do it from their hearts -no hidden agendas. Just good old fashion customer service . . .

. . . they are very good at what they do. They fix broken cars extremely well and tackle tough problems. They reach out for guidance and include the customer in troubleshooting. They approach problems as a challenge and an opportunity to put a smile on their customer’s face.”

— Frank Picarello
CEO, Cadence Management Advisors

“Joe, if my memory is correct you and your brother checked out Sherry’s Mercedes 450SL in 1987 when she first purchased it. So I guess its only right that you got to say goodbye to it.. and got it sold for us in a tough market some 22 years later. We would like to thank you for your patience and persistence in the past year with this assignment. You have always been a good friend to Sherry and I and that will continue even though the car has found a new home. Thanks Joe”

— Rick & Sherry Robertson

“Joe, thank you so much for your assistance with the family van. I am very grateful!”

— Lariana

“It seems like I have been a customer of almost every repair shop in the Valley….both dealer and independent. Over the years, I have owned something from almost every manufacturer, yet I’ve never landed on repair facility that I ever wanted to return to.

Until I was referred to Joe and Pat Ritz’s shop by a long-time friend in early 2008.

The thing that always amazes me is that these guys can work on anything. It doesn’t matter if it’s an old Healey, a ’77 Olds Toronado, ’69 Pontiac Gran Prix SJ, a GT40, 911, or an XJS. Pat and the guys do them all….even Saabs and Volvos…..Further, these are not “yank and replace” techs. They are very conscientious about understanding why something went wrong before throwing a bunch of new parts at the problem.

I personally observed Pat analyze/debug the door locking logic of my 2000 ML430 and conclude that an unknown (to most owners) switch on the rear hatch was causing “locks cycling” that wouldn’t end. He gave me a choice….disconnect the broken switch that no one can see or use….or spend $150 bucks to replace it. This was a typical crappy Mercedes design where plastic components and women slamming doors do not get along.

Also note….Pat spoke with me at length about all this. When was the last time your tech sought you out and wanted to talk with you about the problem? No way….you always get the service “advisor” whose technical expertise often compares favorably with a high school auto shop student. And there are never options….just buy the new part and pay the ….gasp… prevailing labor rate.

Recently the Sport and Collector Car Center replaced the front steering rack in my Jaguar. 250 miles later it was leaking. If there ever was an opportunity for me to be disappointed, it was how Joe might decide to handle this…because it is expensive. Turns out that the rack itself was defective and was covered under warranty. But the labor to pull out the old unit/install the new one, and the fluid, were not. To my great satisfaction, the entire job was completed at no cost to me. Now, that’s customer service you rarely find today.

So, if you looking for knowledgeable technicians and quality automotive service with direct access to the principals, the SCCC is your place. There are no granite counters or polished floors and coffee appears to be available only on Thursdays, but you’ll never go any where else.”

— John Tate